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At Aster, we believe a child is life’s greatest gift and this gift has to be nurtured & cared for. As the name suggests, Aster Nurture is a program that aims at nurturing, caring and protecting the mother and the new born baby from the time when the mother conceives till when your child is 5 years old.

"Our brand promise ‘We’ll Treat You Well’ is about our commitment to bring the finest healthcare services within the reach of everyone. But it is not just affordability that makes us a class apart in the realm of healthcare. We believe quality is the heartbeat of modern medical sciences, and we go to great lengths to deliver services that have already been recognized with some of the most sought-after awards and certifications. Accessibility is another important focus area for us. We have an ever growing network of hospitals, clinics and pharmacies that are well-equipped to cater to the changing needs of millions around the world."

Patient Rights & Responsibilities

Rights

Being a valued patient in the Aster Aadhar Hospital, you and your family have the following Rights:

Care :

Patients haw a right to receive treatment irrespective of their type of primary and associated illness,
socio-economic status, age, gender, sexual orientation, religion, cash cultural preferences, linguistic and geographical origins or political affiliations.
Rights to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
The expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, do’s & don’ts, generic options for the medicines.
They have to be provided with information and access on whom to contact in case of an emergency.

Confidentiality and Dignity:

Rights to personal dignity and to receive care without any form of stigma and discrimination.
Privacy during examination and treatment.
Protection from physical abuse and neglect.
Accommodating and respecting their special needs such as spiritual and cultural references.
Right to confidentiality about their medical condition.

Information :

The information to be provided to patients are meant to be & in a language of the patient’s preferences and in a manner that is effortless to understand.
Patient and/ or their family members have the right to receive complete information on the medical problem, prescription, treatment a procedure details
A documented procedure for obtaining patient’s and/or their family’s informed consent exists to enable them to make an informed decision about their care.
This process is process is an important patient right and needs to practice with utmost diligence and transparency.
Patient has to be educated on risks, benefits, expected treatment outcomes and possible complications to enable them to make informed decisions and involve them in the care planning and delivery process.
Patients have the right to request information on the names, dosages and adverse effects of the medication that they are treated with.
Patient’s or their authorized individuals have the right to request access and receive a copy of their clinical records.
Patient’s have the right to collect information on hospital rules and regulations.
Information on organ donation.

Preferences :

Patient has the right to seek a second opinion on his/her medical condition.
Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for.

Right to redress :

Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organization with government health authorities.
The patient has the right to a fair and prompt hearing of his/her concern.
The patient, in addition, has the right to appeal to a higher authority in the healthcare provider organization and insist in writing on the outcome of the complaint.

Responsibilities

Honesty in Disclosure :

I will be honest with my doctor & disclose my family/ medical history.

Treatment Compliance :

I will be punctual for my appointments.
I will do my best to comply with my doctor’s treatment plan.
I will have realistic expectations from my doctor and his treatment.
Inform and bring to the doctor’s notice if it has been difficult to understand any part of the treatment or of the existences of challenges in complying with the treatment.
I will display intent to participate intelligently in my medical care by actively involving myself in the prescribed do-at-home activities.

Intent for Health Promotion :

I will do everything in my capacity to maintain healthy habits & routines that contribute to good health and take responsibility for my health.

Transparency and Honesty :

I will make a sincere effort to understand my therapies which include the medicines prescribed and their associated adverse effects and other compliances for effective treatment outcomes.
I will not ask for surreptitious bills and false certificates, and/or advocate forcefully by unlawful means to provide me with one.
If I am not happy, I will inform and discuss with my doctor.
I will report fraud and wrong-doing.

Conduct :

I will be respecting the doctors and medical staff caring and treating me.
I will abide by the hospital/facility rules.
I will bear the agreed expenses of the treatment that is explained to me in advance and pay my bills on time.